Shipping Policy

We ship directly from our HQ and we have a small team carefully working to get your order out to you as quickly as possible. We will not be able to accommodate any exceptions or special requests during this time. 

Please note, we are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

IN STOCK

All of our in stock pieces will ship in 5 to 10 business days.

If your tracking number is not sent within the estimated timeframe or you hope to schedule an in-person shopping experience, please contact support@kusuma-collective.com.

PRE-ORDERS

All garments listed as pre-order are still being assembled in limited quantities and will ship within the timeframe specified on each product detail page. It is possible that shipment on these pieces may be delayed and you will be emailed with an updated estimated arrival time. Shipment delays do not qualify for refunds.

If you need an item more urgently than what is listed on the product detail page, please contact support@kusuma-collective.com. Please understand that very few exceptions can be made as we will not have your piece on hand.

PROCESSING & CANCELLATION

• You have 24 hours from the time of purchase to cancel your order if your shipping label has not been made.
• No refunds, no exceptions past the 24-hour cancellation window.

ADDRESS CHANGES

We cannot change a shipping address once a label has been created.

• If you contact us before your label is generated, we can update the address.
• Once a package is in transit, we are unable to make any changes. Please contact UPS or DHL directly for assistance.

USA SHIPPING

All domestic orders ship via UPS Ground, with delivery typically taking 1-5 business days, depending on the destination.

• Shipping Costs: Shipping and tax estimates are available at checkout. We are not responsible for delays due to unforeseen circumstances.
• P.O. Boxes: UPS cannot deliver to P.O. Boxes or APO/FPO addresses. If a P.O. Box is entered at checkout, we will contact you for an alternative address, which may delay delivery.
• Signature Required: Orders over $1,000 USD require a signature upon delivery. Please monitor your tracking notifications to ensure a successful delivery.

INTERNATIONAL SHIPPING

We currently ship internationally via DHL Express, which typically delivers within 1 to 5 business days. However, delays may occur due to customs processing.

Kusuma Collective is not responsible for any additional shipping charges incurred upon delivery and will not issue refunds for orders not received due to unpaid duties.

If you refuse a shipment from Kusuma Collective, you will be responsible for the original shipping costs, any import fees incurred, and the return shipping cost.

TAXES & DUTIES

Orders shipped outside the U.S. may be subject to local taxes, customs duties, and import fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record and is responsible for all Import Fees.

Regulations for import duties and taxes vary by country, and we are unable to control these costs or predict their amount. If you refuse a shipment from Kusuma Collective, you are responsible for the original shipping charges, any Import Fees incurred on the package, and the cost of returning the package to us.

For an estimate of expected import fees in your region, please contact your local DHL representative.

RETURN TO SENDER POLICY

If a package is returned to us due to an incorrect address, delivery issue, or refusal, we do not issue refunds for returned packages.

• We will contact you upon receiving your returned package and hold it for 7 days before restocking it.

We do not refund packages that have been returned to sender.

LOST OR DAMAGED PACKAGES

Kusuma Collective is not liable for lost, damaged, or stolen packages.

For any other shipping-related inquiries, please reach out to support@kusuma-collective.com.